Introduction

Welcome to Ledger Luck. This page, along with the documents referenced herein, outlines the terms and conditions governing your use of our website, available at https://www.ledgerluck.com (the "Website"), as well as the terms under which you can play games on our site (the "Games"), register an account, and access our services (collectively referred to as our "Services"). Please read these terms carefully before using the Website.

By registering an account at Ledger Luck, you agree to be bound by these terms and conditions. Accessing, browsing, or using our Website will also imply your acceptance of these terms. If you do not agree to these terms, you may not register or play any games on the Website or use our Services. Your use of the Website is subject to these terms and conditions.

Throughout these terms, "we," "us," "our," or the "Company" refers to Ledger Gaming, and the term "Ledger Luck" refers to our platform.

By creating an account on the Website, you are entering into a legal agreement with Ledger Gaming, which operates under the laws of [jurisdiction of your business]. We are licensed and regulated by the relevant authorities as outlined in our legal documents.

You are responsible for reporting any winnings or prizes in accordance with the laws of your jurisdiction, including taxes. We do not provide tax or legal advice, so we recommend contacting an appropriate advisor for assistance with such matters.

All times mentioned in these terms are in GMT.

Eligibility

You may not use our Services if:

• You are under 18 years of age or below the legal gambling age in your jurisdiction ("Underage"). We reserve the right to request proof of age at any time. Gambling by underage individuals is a criminal offense.
• You reside in any jurisdiction where registration is prohibited (including, but not limited to, countries like Afghanistan, Algeria, Belgium, the United States, and others as specified in our full list of restricted regions).

By registering on the Website or playing any of the Games, you represent that:

• You are of legal age and legally able to enter into contracts.
• You are fully aware of the risks of gambling and agree to take full responsibility for any losses incurred.
• You accept that your use of our Services is at your own discretion and risk, and you agree to hold no claims against Ledger Gaming or related parties for any losses.

If you breach any of these terms, we reserve the right to withhold winnings.

Account Registration

When registering, you will create a unique username and password to access your account. You are responsible for keeping this information secure. If you suspect any unauthorized access to your account, please notify us immediately.

You are solely responsible for any activities conducted using your account, including any deposits, wagers, and losses.

In the event that you forget your login details, you can reset your password via the “forgot password” link. You may also be required to provide additional identification to verify your account, including proof of age, identity, and residence.

Account Verification and Security

To comply with our regulatory obligations, we may require you to submit identification documents to verify your age, identity, and address. We may also request further documentation to verify your payment methods or to conduct source of funds checks. By registering, you consent to these verification procedures.

We reserve the right to suspend or close your account if we are unable to verify the provided information.

Your account will be subject to identity verification checks as required by the relevant licensing authorities. Any winnings may be withheld if you fail to provide the requested documents or fail verification.

Deposits and Withdrawals

You are responsible for verifying that all deposit and withdrawal instructions are correct. We are not responsible for any mistakes made during the process. If a technical malfunction occurs, we reserve the right to void any resulting winnings or transactions.

Inactive Accounts

If you do not log into your account for a consecutive period of 12 months, your account will be classified as inactive. Inactive accounts may incur an administration fee of £5.00 per month. You may reactivate your account by contacting our support team. Your remaining balance will be accessible once your account is reactivated.

Account Closure

You have the right to request the closure of your account at any time. However, please note that closing your account is not the same as self-exclusion, which can be done via the responsible gaming tools on our site. Account closure requests will be processed within 72 hours, and you may re-open your account upon request.

If you request an account closure after making a withdrawal, your closure will be processed only after the withdrawal has been fully completed.

Bonus Policy

'Free Spins' refers to spins on regular slot games.

Unless otherwise specified, the following terms apply to all promotional offers and promotional mechanics (examples include but are not limited to: Mega Reel, Loot Chest, Bonus Wheels, Mega Wheels).

Should you win 500 free spins, you will receive 50 free spins automatically. To claim your remaining free spins, you must email us.

Bonus winnings from free spins on slot games are not guaranteed because all spins are played and credited in line with the RTP (Return to Player) for the game.

The Welcome Offer: For more information regarding the Welcome Offer, please click here.

You will not receive a promotion while you have a pending withdrawal (see description under the Banking Policy below), and it will not be made available once your withdrawal has been processed.

If claiming a no deposit (card registration) free spins offer: you will receive the advertised free spins only after registration, once a valid debit card has been added. To receive the free spins, you must use the 'Add a Card' pop-up upon completing registration.

Free Spins on slots can only be played on specific games – chosen by the company. The games on which free spins can be claimed will be included within the specific marketing material for the offer.

You will not automatically receive promotional offers (for example, bonuses or free spins) when depositing via the ‘Quick deposit’ and 'In-Game' deposit option. If you wish to claim the promotional offer you were eligible for, please contact our customer support team.

If you choose to close the 'claim' promotion pop-up, this is your choice, and the promotion will not be made available or be re-credited to your account.

All bonus balances and pending promotional offers are removed from your account if your last login is greater than 7 days ago.

Wins resulting from Free Spins are credited to your account as ‘Bonus’ cash. Due to maximum win amounts, you may not receive all the spins that are displayed as remaining to play.

The following applies to all Bonus funds obtained on the site, unless otherwise stated in the specific terms and conditions for a promotion. You agree by accepting these terms and conditions to wager 65x the amount of bonus won, plus any remaining wagering requirement, prior to cashing out. If you decide to cash out (withdraw) before fulfilling the wagering requirement, you will forfeit all remaining bonus funds and outstanding promotions. For example, if you win $10 bonus from free spins and your current wagering requirement is $100, this will result in a wagering requirement of $10 x 65 + $100 = $750. If there is no existing bonus in your balance or wagering requirement, the wagering requirement is calculated as $10 x 65 = $650.

Only bonus wagers contribute toward fulfilling the wagering requirement. Real Money wagers do not contribute.

You can withdraw your Real (deposited) money balance (subject to the Banking Policy below), but Bonus funds can never be withdrawn.

The maximum amount (for accounts that have made a deposit) that can be converted to your Real Money (withdrawable) balance as a result of fulfilling the bonus wagering requirement is equal to lifetime deposits (up to $250). For example, if you have accumulated bonus funds of $400 once the wagering requirement has been fulfilled and your lifetime deposits are $50, then $50 will be transferred to your real money bankroll. The remaining bonus balance will be removed permanently. As another example, if you have accumulated bonus funds of $400 once the wagering requirement has been fulfilled and your lifetime deposits are $250 or more (for example, lifetime deposits are equal to $500), then $250 will be transferred to your real money bankroll. The remaining bonus balance will be removed permanently.

The maximum bonus conversion for accounts that have not made a deposit is $50. For example, if you have accumulated bonus funds of $400 once the wagering requirement has been fulfilled, $50 will be transferred to your real money bankroll. The remaining bonus balance will be removed permanently.

Winnings generated from your bonus balance will be accumulated to the bonus balance bankroll. Once the wagering requirements (65x) have been met, the remaining bonus (equal to lifetime deposits up to a maximum of $250) will be transferred to your Real Money (withdrawable) bankroll.

Winnings are credited to the balance from where the wager was taken. If, in a single transaction, you wager 50% with real money and 50% with bonus funds, any winnings will be credited to match the proportion of the original wager. For example, a $3 total wager ($1.50 Real Money and $1.50 Bonus balance) results in a $10 win, meaning $5 will be credited to each balance.

Real Money will always be used to wager bzefore bonus funds. You will only use your bonus balance when you do not have enough Real Money to place the wager.

The following games do not contribute toward fulfilling the wagering requirement: Blackjack (all variants), Roulette (all variants), any other casino-style games, or progressive jackpot slots.

Bonus money wagering is not available on progressive jackpot slots, bingo, table games, and live casino games.

You can track your remaining wagering requirement on the withdrawal page of the website.

The company reserves the right to amend the wagering requirements on bonus funds at its sole discretion. Any changes in this regard will not impact any existing wagering requirements, bonuses, or offers which have been offered to you or have already been claimed.

If you wish to permanently opt out of receiving bonuses, you can do this by contacting the customer support team.

All promotional codes are only valid on the day the communication is sent out (up to 23:59 on that day), unless otherwise stated in the communication. This does not apply to the welcome offer, where a code is not required, and there is no expiry of the offer.

On-site inbox offers and promotions are only valid for the account they are sent to, as verified by the username and our internal send records. If the same device is used to access accounts belonging to different people, the username in the message indicates which person the offer is intended for and will not be available to claim for the other accounts.

In the unlikely event of a promotional offer malfunctioning, we will explore and offer a remedy to the issue. We must see a copy of the communication of the offer, with the date/time of when it was received clearly visible.

We cannot be held responsible for any promotional content sent out by unassociated 3rd parties, as verified by our internal send records. The sender name/email address does not guarantee the promotional content was sent directly by us; if in doubt, please get in touch with our support team who will be more than happy to verify whether the promotion is genuine. We are also unable to carry out SMS and/or email opt-outs for promotional content which has not been sent by us or by our approved affiliates, even if it arrives from the same send name/email address.

We reserve the right to disable the crediting of all bonuses and promotional offers to your account. However, any existing bonus/free spins on your account will remain valid. We may do this if we feel you are claiming bonus offers excessively or for responsible gambling reasons.

All promotional prizes must be claimed within 7 days of the winning notification being sent to you.

Your account must be active when claiming prizes in order for the winnings/prizes to be valid.

The minimum deposit requirement for all promotional offers is $30 unless otherwise stated in the promotional communication.

Responsible Gambling

Self-Imposed Limits
We understand the importance of maintaining control over your gambling activity. To support this, you have the option to set self-imposed limits on your deposits. These limits can be applied on a daily, weekly, or monthly basis and can be modified by visiting the Responsible Gambling page or contacting our support team via email. Once we receive and process your request, we will implement the limits and send you confirmation via email. You may also set a limit when making your first deposit. Should you wish to increase these limits, please note that there will be a 24-hour cooling-off period before any adjustments are allowed.
It's important to remember that these deposit limits apply only to your account on this specific website and will not affect any other accounts you hold with us. To apply limits across all accounts, please visit the relevant website or reach out to our support team.

Imposed Limits and Restrictions
To ensure that you are gambling responsibly, we reserve the right to impose deposit limits, cool-offs, or even remove your access to our games if we believe that you may be at risk of gambling-related harm. We may also apply a proactive deposit threshold that restricts how much you can deposit across all our sites over a 4-week period. By accepting these terms and conditions, you acknowledge that these limits can be changed at any time and will take precedence over any other deposit limits you may have set.
You remain responsible for all activity while your account is active.

Self-Exclusion
If you feel that your gambling is becoming unmanageable, you have the right to self-exclude from our site. You can initiate a self-exclusion by emailing us, specifying the duration of the exclusion. The minimum exclusion period is 6 months, and during this time, your account will remain inaccessible. Any remaining balance will be returned to you, subject to verification checks.
Once the self-exclusion period is over, your account will stay closed unless you contact us to request access. Please be aware that self-exclusion will prevent you from accessing or registering with any Jumpman Gaming sites.
If you attempt to open a new account during your self-exclusion period, we will be entitled to close the account and forfeit any winnings. We also take steps to remove your details from our marketing databases within two days.

GAMSTOP Integration
Jumpman Gaming is partnered with GAMSTOP, a service provided by The National Online Self-Exclusion Scheme Limited, available to customers. Through GAMSTOP, you can block access to all online gambling sites that are part of the scheme. If you are registered with GAMSTOP, you will not be able to access our services.
If you register with GAMSTOP after joining us, we will take steps to block your access to your account or prevent registration on our other websites.
It is your responsibility to ensure your GAMSTOP registration details are accurate and up to date, as we do not have access to this information.

Take a Break
You have the option to take a break from playing by requesting a temporary suspension of your account. This can be done for periods of 24 hours, one week, one month, or up to a maximum of six weeks. After the break ends, your account will automatically become active again.

Reality Check
We provide a Reality Check tool to remind you of how much time has passed since your gaming session began. The tool will show a reminder on screen, offering you the option to continue, check your transaction history, or log out. You can customize the time interval for the Reality Check by visiting the responsible gambling page.

Acceptable Use of Services
Our services are intended for lawful personal entertainment purposes only. You agree not to engage in any illegal activity such as money laundering, fraud, or identity theft. You must not provide false or misleading information regarding your identity, age, or location.
We also monitor for suspicious activity, such as using more than one active account or allowing someone else to use your account. If we detect such behavior, we reserve the right to suspend or close your account and void any winnings.

Keeping Your Account Secure
It is your responsibility to keep your login details secure. If you believe your account has been compromised, change your password immediately. We recommend noting your balances after logging out to ensure no unauthorized access.

Parental Control
We encourage responsible gaming and assist parents in preventing underage access to gambling. Filtering programs like Net Nanny and Cybersitter can be used to block gambling-related content or websites.

Account Suspension
In cases of suspected fraudulent or illegal activity, your account may be suspended. During this time, your funds may be temporarily unavailable. Examples of such activity include chargebacks, false registration information, or using the account for fraudulent purposes. We will investigate these issues promptly but may close your account or withhold funds during the investigation.

If we discover you have breached any terms, we are not obligated to refund any money, and we may report your actions to the relevant authorities. In such cases, you will be prohibited from opening future accounts with us.

Complaints and Disputes Procedure

Stage 1 – Customer Complaint Process

If you experience any issues with our services, we encourage you to submit your complaint within six months of the event. Please reach out to our customer care team at contact@ledgerluck.com.

Upon receiving your complaint, our team will:

• Acknowledge your complaint within 48 hours.
• Request any additional information needed to assist in the investigation.
• Thoroughly investigate the matter.
• Inform you of our decision within 14 days after we receive all necessary information.

If the outcome does not meet your expectations, you have the option to escalate the issue to the next stage.

Stage 2 – Dispute Procedure

If your complaint has not been resolved through the internal process or a "deadlock" occurs, you may escalate the issue to an Alternative Dispute Resolution (ADR) provider.

For UK-based customers, eCOGRA (eCommerce and Online Gaming Regulation and Assurance) will serve as an independent mediator. You can contact them via their website at www.ecogra.org or through their direct dispute resolution page www.ecogra.org/ata/dispute.php.

The ADR service is provided at no cost to you, and the ruling by the ADR provider will be final and binding on both you and Ledger Luck.

For US-based and other customers, the Alderney Gambling Control Commission (AGCC) is the appropriate body for resolving disputes. You can contact the AGCC via their website www.gamblingcontrol.org or email info@agcc.gg.

The ADR will:

• Acknowledge receipt of your complaint.
• Conduct an independent investigation.
• Notify both you and Ledger Luck of their decision once it is reached.

Intellectual Property Rights

At Ledger Luck, we retain ownership or licensing rights to all intellectual property displayed on our website, including logos, materials, graphics, and service marks. These are protected by global intellectual property laws. By using our website, you agree that you have no rights to modify, distribute, or use any materials for commercial purposes, except for personal, non-commercial use.

You are prohibited from using any images, video, audio, or other content separately from their accompanying text unless expressly permitted. Any third-party software used on our platform remains the sole property of the relevant software providers.

Liability Disclaimer

By using our website, you agree to comply with these Terms and Conditions. We are not liable for any loss or damage resulting from your use of the website, except in the following circumstances:

• We accept liability for death or personal injury caused by our negligence.
• We accept responsibility for fraud or fraudulent misrepresentation.
• We will not limit our liability in cases where it would be unlawful to do so.

You also retain certain legal rights under applicable law, including rights to services that are provided with reasonable skill and care. These rights are unaffected by these Terms and Conditions.

However, we are not responsible for indirect, incidental, consequential, or special damages, including:

• Loss of revenue, income, or business.
• Loss of contracts or anticipated savings.
• Loss of data or time.
• Any damages caused by technical issues, delays, or failure of data transmission.

We cannot guarantee that the services on our website will always be available without interruption. Access may be temporarily suspended for maintenance, system failures, or circumstances beyond our control.

We work with reputable third-party payment service providers for online transactions. While we take reasonable care to ensure their security, we are not responsible for any breaches or misuse of payment information by these providers.

The total liability of Ledger Luck, including that of our officers, directors, employees, and affiliates, is limited to the amount you wagered in the relevant transaction that led to the dispute.

You also agree not to seek recourse from third-party software providers. Any claims related to the software or services should be directed solely to Ledger Luck.