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Support

Frequently Asked Questions

Check out our frequency ask questions

You can apply responsible gambling measures, such as deposit limits, take a break and self-exclusion via the 'responsible gambling' page which is displayed at the bottom of every page on the website. You can apply your limits by emailing: support@ledgerluck.com

Providing that your account is verified, then as soon as you hit withdraw it begins its 72 hour pending period. Once that time period is over you should see your funds land in your account within 1-3 working days.

You can withdraw your real money balance (subject to withdrawal policy) but Bonus funds can never be withdrawn. You can convert your bonus balance into a real balance by meeting our wagering requirements of the bonus. If you choose to withdraw any of your real (withdrawable) funds before completing the 65x wagering requirement, your bonus balance will be reset to 0

You can verify your account by submitting the following: Photo ID - driving license or passport Proof of address - A utility bill or government issued letter displaying your full name, current postal address and an issue date within the last 3 months.

We apply deposit limits on customer accounts in accordance with our player protection procedures and to help ensure all our customers play at a pace which is comfortable.

You can deposit as little as $10 in one time. To receive a bonus via the Mega Reel you need to deposit $20+ (providing you haven't got a pending withdrawal at the time).

Customer Support

Our friendly staff are available from 9.00am - 11.00pm daily* via our live chat service, for immediate assistance. Alternatively, we will answer your query via email within 24 hours, by completing the form below. Please include your postcode and date of birth and please remember to check your spam or junk folder for our response.

Get in touch

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