responsible gaming

We’re committed to providing a fun and safe environment for all our customers and encourage responsible gambling. While gambling is a form of entertainment meant to bring enjoyment, we recognize that it can sometimes negatively impact people’s lives. Taking regular time to reflect on your gambling activity is essential. Are you playing at a pace that feels enjoyable and manageable for you? For helpful tips, visit Take Time to Think. If gambling begins to feel overwhelming, our friendly safer gambling team is here to help—just reach out to us at customercare@ledgerluck.com.

Do You Have a Gambling Problem?

Ask yourself these questions:

• Are you avoiding work or school to gamble?
• Do you feel lost or despair when out of funds, feeling the need to play again immediately?
• Have you spent every last cent, even what you’d need for essentials?
• Do you hide the truth about your gambling or take drastic actions to fund it?
• Are you unwilling to spend “gambling money” on anything else?
• Have you noticed a decline in interest in loved ones or social activities?
• Are your gambling habits affecting your mental health?
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If any of these resonate, you may have developed a gambling problem. For additional support, reach out to Gambling Therapy.

Setting Deposit Limits

We offer you the option to set daily, weekly, or monthly deposit limits to help you maintain a pace that feels comfortable. Deposit limits apply to this account only. If you have accounts on other sites we operate, contact our support team to set limits there. To adjust your limits, simply contact us by email or log in to your account. Any request to increase or remove limits will only take effect after a 24-hour cooling-off period.

Self-Exclusion and Taking a Break

If you’re concerned that gambling is becoming too consuming, you can choose to self-exclude for a minimum of six months. Simply use our online tools or email support@ledgerluck.com with your request, specifying the duration you want your account to remain inaccessible. The exclusion will apply across all Jumpman Gaming sites and cannot be lifted early. If you prefer a shorter break, you can request a “Take a Break” period of 24 hours, one week, one month, or up to six weeks, after which your account will automatically reactivate.

Reality Check

Our Reality Check tool helps you monitor the time spent gaming by showing reminders on-screen. You’ll see options to continue playing, view your transaction history, or log out. The timer begins with your first wager, and reminders will appear at the selected intervals.

Keeping Your Account Secure

To prevent unauthorized access to your account, please keep your username and password private. Log out after playing, and if you suspect your password has been compromised, change it immediately. It’s also a good habit to check your balances when logging out as an added security measure. Please note that we cannot reimburse funds if your account is accessed without your authorization.

Parental Controls

We take steps to ensure minors cannot access our site and encourage parents to use filtering tools to block unwanted content. Programs like Net Nanny can help parents restrict access to gambling sites and protect young users.